MOTORAIL - TICKET PURCHASE, VALIDITY AND CANCELLING

Your motorail ticket includes

  • Transport of a car plus a second class ticket for the driver. Drivers do not have to buy their tickets separately.
  • Possibility to buy additional tickets for up to 4 fellow passengers for a better price. Seat/couchette/berth reservations are not included. We recommend to buy the reservations separately in addition to your motorail  ticket. Each motorail night train has a special sleeping berth coach for holders of motorail tickets.

Where to buy your motorail ticket?

  • at sales points of Železničná spoločnosť Slovensko equipped with KVC terminals* selling international tickets. Passengers will be asked to fill in their order form and submit it at latest  two hours prior to the departure of trains.
  • online at latest three hours prior to departure.

Return of the motorail ticket

Printed motorail tickets for the route between Slovakia and Czech republic (Humenné/Košice/Poprad-Tatry – Prague) can be cancelled until the train departure from the boarding station of the passenger, with various cancellation fee:

  • Return latest 24:00 hrs prior to departure of the train from the passenger's boarding station – cancellation fee is 10 %
  • On the day of the train departure, until the train departure – cancellation fee is 100 %
  • Later, the return is not possible to be processed.
  • If the cancellation is caused by a railway operator, no cancellation fee is charged.
  • The cancellation of internet travel documents is regulated by ZSSK Online Sales Terms and Conditions.

Printed and internet motorail tickets for the route Bratislava – Humenné can be cancelled until the train departure from the boarding station of the passenger, with various cancellation fee:

  • Return latest 24:00 hrs prior to departure of the train from the passenger's boarding station – cancellation fee is 10 %
  • On the day of the train departure, not later than 3 hrs prior to the train departure – cancellation fee is 50 %
  • At latest 3 hours prior to the scheduled departure of the train from the passenger's boarding station – cancellation fee is 100 %
  • Later, the return is not possible to be processed.
  • If the cancellation is caused by a railway operator, no cancellation fee is charged.

ZSSK recommends:

If you activate the Credit Account, you are entitled to benefits. Then, if you paid for a travel document using your credit account, the cancellation fee is not a loss for you. Full cancellation fee will be repayed back to your account as a bonus credit. And you can use it as a discount during your next purchase.

* KVC = Komplexné vybavenie cestujúcich = Comprehensive ticket services for passengers

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