CREDIT ACCOUNT - Cancellation and Claims

  • If you decide to cancel the Credit Account, your deposited finances will be decreased by 5 % cancellation fee. Your finances without the bonus credit for deposits and for returning the travel documents will be sent to your bank account (defined by you). The restoration of the account is not possible,
  • Claims will be processed on the following address:

REKLAMÁCIA VNÚTROŠTÁTNA
Železničná spoločnosť Slovensko, a. s.
Rožňavská 1
(pracovisko Žabotova 12)
832 72 Bratislava 3
reklamacie@remove-this.slovakrail.sk

We will also need the complaint/claim-relevant documents. You can submit your claim/complaint at ZSSK sales-desks as well.

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