SUGGESTIONS AND COMPLAINTS

Our company has not met its obligations? Do you have a suggestion on how to improve our services? Tell us. We will answer the customer complaints in 30 working days. In case of petitions, repetitive or serious complaints, we answer up to 60 days.

If you want to submit a suggestion or complaint

  • via conventional mail to following address: Železničná spoločnosť Slovensko, a.s., Oddelenie zákazníckych podaní, Rožňavská 1, 832 72  Bratislava 3,
  • via e-mail to the address staznosti@remove-this.slovakrail.sk,
  • personally - by submitting the complaint at the mail office of Železničná spoločnosť Slovensko, Rožňavská 1, you will receive a confirmation of the delivery.
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