Where to seek advice

Are you planning your train journey? Or are your friends travelling by train and you want to know the time of their arrival? Železničná spoločnosť Slovensko has several information channels to provide information on travelling by train. All you need is to come, call or click on the website.

Contact Centre

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Tel. 18 188

(+421 24 48 58 188 for international calls)

    • non-stop at your disposal (24/7)
    • information on train connections, delays
    • information on ticket prices, discounts and conditions of discounts in Slovakia and abroad
    • ordering transport for persons with reduced mobility
    • helping to search for forgotten luggage or personal belongings

    Call Prices from Slovakia:

    • Slovak Telekom: 0,1633 €/min. including VAT
    • Orange: 0,1439 €/min including VAT
    • O2: 0,15 €/min including VAT
    • 4ka: 0,16 €/min including VAT

    Customer Centres

      • Ticket sales
      • Help with planning your journey, choosing the best connection and information on possible ticket price discounts
      • Printed train timetables, postcards, railway publications and other products available

      Please refer here for detailed information about opening hours and contacts.

      Information Offices

      • Information on train connections (arrivals, departures, delays) ticket prices, including discounts and conditions of discounts
      • Information offices  do not sell tickets. However, in some of them you can purchase various railway gifts, travel kits or printed train time tables.

      Reservation Centre

      • Possibility to reserve a whole coach, get a group discount or book a whole train for your summer journey to the seaside, 
      • Reservation Centre is situated in the premises of the old entrance hall at the main railway station in Bratislava. Opening hours: Monday – Friday 8.00 – 14.00, tel.:  02/20295508, e-mail: rip.ba@slovakrail.sk.

      Tip for you

      Last modified: 20.08.2017
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      Buy a ticket

      Buy a ticket

      Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on Rail Passengers' Rights and Obligations (hereinafter Regulation) entered into force on December 2009.
      Železničná spoločnosť Slovensko, a.s. (ZSSK) is liable for your transportation and for transportation of your luggage and  has to respect your rights guaranteed by the Regulation.