Tickets, cancellations and compensations

The tickets for InterCity trains are available at ticket desks or online until the departure of the train from boarding station. We offer compensation in case of delays or other inconveniences.

Ticket validity

  • the tickets are available until the departure of the train from boarding station
  • the price includes the fare and the seat reservation
  • the tickets purchased at the ticket desk are valid on the IC train selected by the passenger (it is not possible to use the IC train ticket on trains of other categories)
  • the tickets purchased online are valid on the IC train selected by the passenger and for the passenger referred to on the ticket (it is not possible to use the IC train ticket on trains of other categories)
  • please click on more information about tickets and prices

Cancellations

  • ticket purchased at a sales desk can be cancelled up to 60 minutes prior to scheduled departure of the train from boarding station with cancellation fee of 10 percent of the price
  • ticket puchased online can be cancelled prior to scheduled departure of the train from boarding station with cancellation fee of 10 percent of the price
  • ticket purchased online can be cancelled via the special online form
  • in case the Credit Account was used for the purchase, it is possible to add the cancellation fee to your bonus credit
  • in case your cancellation is caused by a fault of Železničná spoločnosť Slovensko, no cancellation fee is charged. Please contact our train personnel as soon as possible

Tip: Did you change your travel plans? You may change your InterCity train ticket purchased at ticket desk for another InterCity ticket at our ticket desks equipped with KVC system until the departure of the train from boarding station.

Compensations

Your satisfaction is crucial to us. In case we do not meet our standards, you are entitled to the compensation as follows:

Timetable

  • 25 % of the single-ticket price for a delay of 60 to 119 minutes and a refreshment in value of 1 €
  • 50 % of the single-ticket price for a delay of more than 120 minutes and a refreshment in value of 2 €
  • If we are not able to transport you to your destination on the same day, or you miss the last train connection, we provide the refund of alternative transportation costs up to 10 € or accommodation costs up to 20 €

Comfort

  • we guarantee the temperature comfort. In case the temperature falls under 15 °C or exceeds 30 °C and we are not able to offer any other seat, you are entitled to refund of 25 % of the single-ticket price
  • in case a coach with your seat was not coupled and we are not able to offer any other seat, you are entitled to refund of 100 % of the single-ticket price
  • if you purchased a 1st Class ticket and the 1st Class couch was not coupled, we refund 50 % of the single ticket price

Please, submit your claim as soon as possible at our ticket desks or in written form on the address: Železničná spoločnosť Slovensko, Sekcia odúčtovania tržieb železníc, Rožňavská 1, 83272, Bratislava. It is necessary to add the original tickets (if purchased at ticket desks) and confirmation of incident or temperature discomfort. The confirmation of a delay is not needed. The compensations based on different reasons are summed up to the price of the ticket.

If You use the Credit Account and You have purchased the ticket as a registered customer at ticket desks with KVC system or online, it is also possible to get the compensation for a delay online. After signing up to the account, please go to the button "Odškodnenie" (Compensation) and enter the 16-digit number of the IC train ticket. The compensation will be added to Your bonus credit. Currently, the account is available in Slovak version of the website.

Železničná spoločnosť Slovensko, as the carrier, does not take responsibility for delays caused by external reasons - for instance natural disasters, accidents on the track, misuse of emergency brake, etc., or if you had been informed about delay before purchasing your ticket.

^ Up

Buy a ticket

Buy a ticket

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on Rail Passengers' Rights and Obligations (hereinafter Regulation) entered into force on December 2009.
Železničná spoločnosť Slovensko, a.s. (ZSSK) is liable for your transportation and for transportation of your luggage and  has to respect your rights guaranteed by the Regulation.