Credit Account | ZSSK Slovakrail

CREDIT ACCOUNT

  • 5 % bonus credit – the company adds 5% of the financial sum you deposit on the account,

  • More convenient conditions of the ticket returns – you can use the cancellation fee for the next ticket purchases,

  • Your Credit Account can be used for the purchase of most tickets at sales points equipped with KVC, in Customer Centres or online.

 Please click on the icon to learn more 

Registration/
Sign in

Tickets available
via Credit Account

Practical
examples

Account cancellations
and claims

Security
rules

Terms
and Conditions

 Please click on the icon to learn more 

HOW TO START USING CREDIT ACCOUNT

  • You can register your Customer Account with our help at sales points equipped with KVC or in Customer Centres in 11 Slovak towns, the Customer Account was or will be automatically created for those customers, who are registered for the zero-fare transportation or those, who purchased the cards KLASIK RAILPLUS, JUNIOR RAILPLUS, SENIOR RAILPLUS or MAXI KLASIK after 1st July 2016,
  • You can register your Customer Account also online (please, enter correct e-mail address and mobile-phone number – it will be used for sending you the verification SMS for individual transactions),
  • You will acquire your Customer Account Number, Registration Number and Registration Card, that can be printed out or saved in your smartphone, tablet or notebook. The card contains 2D code that will ease your access to the account at the sales-desks,
  • If you register at our sales-desk and you plan to use the account online, then it needs to be coupled,
  • If your Customer Account is already activated online, the system will require verification of your registration via SMS that will be sent to the defined mobile-phone number,
  • Finally, you make a deposit to the account (minimum 10 €, maximum 500 €).

PRACTICAL HINTS


  • You can have your customer account registered without the necessity to deposit finances. The advantage will still be the simplified online purchases – you do not need to enter the required data at each purchase. You will not, however, receive the bonus credit,
  • Bonus credit can be used already for purchase of one ticket with the price of minimum 1 € for up to 25 % of the ticket price (or 50 %, if you have also a bonus credit for claim of compensation in case of IC train delay),
  • If you need to change the e-mail address or mobile-phone numbers entered at registration, please contact our Contact Centre of Železničná spoločnosť Slovensko (tel. 18 188 or 00421/24 48 58 188 from abroad).
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