Contact

If you are searching the information on prices, discounts or train traffic...

Contact Centre
Tel.: +421 18188 
You can reach our Call Centre from abroad on +421 24 48 58 188.
e-mail info@remove-this.slovakrail.sk 

More information on the Contact Centre

Your suggestions concerning the trains timetables...

Train Timetable Remarks and Suggestions
Železničná spoločnosť Slovensko, a. s.
Business Division
Marketing Section
Pri bitúnku 2, 040 01 Košice
e-mail: cestovny.poriadok@remove-this.slovakrail.sk

If you are a journalist, if you work for media...

Spokesperson of Železničná spoločnosť Slovensko, a. s.
Tomáš Kováč, tel: 02/2029 7015, 0904/875 396, Rožňavská 1, 832 72 Bratislava 3
e-mail: hovorca@remove-this.slovakrail.sk; kovac.tomas@remove-this.slovakrail.sk

More information for the media

If you have a complaint...

Complaints
Železničná spoločnosť Slovensko, a.s.
Customer Services Section or Inspection and Supervision Department
Železničná spoločnosť Slovensko, a. s.
Rožňavská 1, 832 72 Bratislava 3
e-mail: zssksesz@remove-this.slovakrail.sk or zsskoik@remove-this.slovakrail.sk

More information on submitting suggestions, comments or complaints

If you request the information under the Law on free Access to Information...

Information 
pursuant to the Act no. 211/200 Coll. on free access to information
Železničná spoločnosť Slovensko, a. s.
Office of the Director General
Rožňavská 1, 832 72 Bratislava 3
e-mail: zsskok@remove-this.slovakrail.sk 

If you want to send us a tip for an interesting article to be published in the employee bulletin...

Company Journal „Ozveny“
Journal for the employees of Železničná spoločnosť Slovensko, a. s.
Address of the editorial team:
Pri bitúnku 2
040 01 Košice
e-mail: ozveny@remove-this.slovakrail.sk

If you want to file a petition...

Petitions
pursuant to the Act no. 242 /1998 Coll. supplementing  
the Act no. 85/1990 Coll. on petition rights
 
Inspection and Supervision Department
Železničná spoločnosť Slovensko, a.s.
Rožňavská 1, 832 72 Bratislava 3
e-mail: zsskoik@remove-this.slovakrail.sk 

More information on filing petitions

Last modified: 18.07.2017
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Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on Rail Passengers' Rights and Obligations (hereinafter Regulation) entered into force on December 2009.
Železničná spoločnosť Slovensko, a.s. (ZSSK) is liable for your transportation and for transportation of your luggage and  has to respect your rights guaranteed by the Regulation.