Legal Regulations

Regulation No 2021/782 of the European Parliament and of the Council on rail passengers’ rights and obligations (the Regulation) applies from 7 June 2023.* 

The rail carrier you are travelling with is responsible for your carriage and the carriage of your luggage and respects your rights arising from the Regulation. 

The Regulation leaves the enforcement of certain rights to the discretion of national authorities. In view of the above, our company informs that the following parts of the Regulation do not apply to domestic transport: 

  • Articles 19 (Compensation), 20 (Assistance)(2)(a) and (b) and 30 (Information to passengers about their rights)(2) of the Regulation for domestic services for the period until 3.12.2029, 
  • for urban and suburban services for an unlimited period of time, except for Articles 5 (Non-discriminatory contract conditions and tariffs), 11 (Availability of tickets and reservations), 13 (Liability for passengers and luggage), 14 (Insurance and coverage of liability), 21 (Right to transport), 22 (Information to persons with disability and persons with reduced mobility), 27 (Personal security of passengers) and 28 (Complaints) 
  • Article 12 (“Through-tickets”)(1) and Article 18 (” Reimbursement and re-routing”)(3) of the Regulation for regional services for the period until 7.6.2028 and the other provisions of the Regulation for regional services indefinitely, except for Articles 5 (Non-discriminatory contract conditions and tariffs), 6 (Bicycles), 11 (Availability of tickets and reservations), 12 (Through-tickets) (except for para. 1), 13 (Liability for passengers and luggage), 14 (Insurance and coverage of liability), 21 (Right to transport), 22 (Information to persons with disability and persons with reduced mobility), 23 (Assistance at railway stations and on board), 24 (Conditions under which assistance is provided), 25 (Compensation in respect of mobility equipment, assistive devices and assistance dogs), 26 (Staff training), 27 (Personal security of passengers) and 28 (Complaints), 
  • – for services operated exclusively for historical or tourist purposes for an unlimited period of time, except for Articles 13 (Liability for passengers and for luggage), 14 (Insurance and coverage of liability). 

 

The regulation is based on the binding rules declared by the Convention concerning International Carriage of Passengers by Rail (COTIF), Appendix A – CIV to COTIF and the General Conditions of Carriage for Rail Passengers (GCC-CIV/PRR). 

The rights and obligations of passengers in domestic rail passenger transport on the territory of the Slovak Republic are regulated in the above mentioned Regulation, in the relevant generally binding legal regulations of the national legal framework of the Slovak Republic, in the Conditions of Carriage of ZSSK (PP ZSSK) and in the Conditions of Carriage of ZSSK for IC trains.

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